ITIL Intermediate - Operational Support and Analysis (OSA) - Trainings & Certification Courses

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Being one of the important qualifications in the ITIL Service Capability work stream, the OSA module aims in applying various techniques, systems and practices from Operational Support and Analysis in real life scenarios successfully. This can enable high quality and cost-efficient application management and IT operations in an organization.


The training program is devised to educate organizations and individual to manage daily operations of various IT services in order to facilitate effective implementation of tested and proven Operational Support and Analysis processes and systems.


Through interactive classroom training sessions, our expert trainers in ITIL® Intermediate modules can help organizations and individuals to manage the IT operations in their company efficiently.

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