Click here to download Bookmytrainings App
Training takeaways
The Bookmytraining course on ITSM will have the following highlights:
· Incident Management and Problem Management
· Change and Release Management
· Configuration Management Database (CMDB)
· Service Catalog and Knowledge Management
· Asset Management
· Service Level Management
· Reports and Dashboards
Target audience
Any business personnel, who would want to introduce efficiencies in their business, introduce end-to-end visibility in their services and IT environments via a consolidated record system can opt for the course.
Course advantages
After the completion of the course, you would be able to:
· Effectively control IT services and gain control over the day to day functioning
· Rapidly reach time to value
· Consolidate the Cloud
· Bring into line It services with the business
Certification
The assessment for this course is for professionals who wish to be certified in ITSM for running their businesses in a better and more organised fashion. Participants would receive certification for their knowledge to demonstrate the fact that they are the masters of their trade.