CRM stands for Customer Relationship Management. The process involves strategies like organize, synchronize, and automate different departments like sales, marketing, technical support, and customer care. A modern and supportive CRM solution includes salient characteristics like relationship management, sales force automation, technology and its application and meticulous use of opportunity management.
CRM helps an organization to reduce cost and improve the scale of profit by meticulous setting up and automating business work flow for nurturing customer satisfaction and brand loyalty. CRM influences ROI via market automation, customer servicing, and sales force automation.
CRM training programs for variety of CRM software in the market are available and can be organized for 1 to many people.